Returns and Exchanges
*Stella & Dot is an outside company and as an individual stylist we handle returns and exchanges for our accessories through them. To inquire about Stella and Dot click here http://lounge.stelladot.com/ or use the contact us option here.
We hope you are satisfied and in love with your new purchase from WMBoutique.com. If you are not completely satisfied you may return your merchandise (excluding sale merchandise) by mail within 14 days from the date received for a store credit, full refund return, or an exchange. Items MUST be in new condition, unworn, unwashed, undamaged, and with all original tags attached and must be accompanied by the original invoice. All merchandise after 14 days of purchase excluding sale items are final. Request a RETURN You can contact us Monday-Friday 9AM-5PM. Use the contact us at the bottom of the page.
Shipping Carrier: Most items are shipped as Standard Shipping via the United Parcel Service (UPS), or the United States Postal Service (USPS). Please allow three to five (3 to 5) business days from shipment to delivery. All orders to Alaska and Hawaii must be shipped via air with an up charge.
All orders ship from Lewisville, TX.
•Orders placed after 11 AM (CENTRAL) on Friday will be processed on Monday. (No orders are processed on Holidays, Saturday, or Sunday)
•Deliveries are made Monday through Friday (except on holidays)
•Next Day air shipments are delivered by the next business day, and 3 Day air shipments are delivered within 3 business days. If there is a holiday during this time, shipments will be delayed.
How to Send Back Your Return or Exchange (US Orders)
Returns by mail
It’s easier than you think. Follow these simple steps to return your purchase by mail:
1.Must include name, phone number, and shipping address.
2.Circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice that was emailed to you.
3.Pack your return securely, in the original package if possible, and include your completed invoice.
4.Affix your return shipping label to the packaging. Make sure no other tracking labels are shown.
5.Take the package to your nearest drop off.
6.We do not pay for return shipping.
We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. WMBoutique.com is not responsible for packages not received if sent via a non-traceable carrier.
You are responsible for return shipping costs. Do not send any additional payment, such as check, to cover a price difference for an exchange. Your original payment method will be charged or credited when we process the exchange. Any additional method of payment will not be processed and will be returned to you by mail.
Shipping Costs: For any order to be shipped that contains up to, and including, six (6) items, a flat-fee rate of eight United States Dollars ($8 US) is charged. In-Stock Items: All in-stock orders received by 11am , Central Standard Time, during normal business days will be shipped out that same business day. Orders received after that time and on Holidays or weekends will be shipped the next business day. Some purchases may be delayed pending verification of your credit card. Orders placed with 3 Day air will cost Seventeen United States Dollars ($17 US). Orders placed with Next Day Air will cost Twenty Seven United States Dollars ($27 US). All Alaska and Hawaii orders must be shipped by air.
Out-of-Stock Items: Due to special order requests, the high volume of purchases through the WMBoutique.com website and sometimes to circumstances beyond our control, some items may not be available. Please contact Customer Service via contact us at the bottom of the page if you have questions about our delivery capabilities.
International Shipping: Priority Mail (Flat Rate Box): $37.00
Express Mail International: $63.25
Priority Mail International: $56.00
1224 Wooded Creek Circle
Lewisville, TX 75067
Please allow a minimum of fourteen (14) days for us to receive and process your return. You can expect a refund within thirty (30) days of when we receive your return. We’ll notify you via email, using the contact information you supplied to us when you placed your original order, when we have received and processed the returned product(s). We will credit or refund the value of the merchandise total. Refunds will be given in the same form of payment as the original purchase.
NOTE: We’re sorry, but we don’t credit shipping costs for returned orders.
Damaged or Defective Products
Damaged or Defective products that are returned to WMBoutique are inspected by our Quality Assurance team and replaced, if the damage is the result of a manufacturing defect or deviation from our approved specifications. Our liability for any damaged or defective products is limited to the replacement of such product. We will replace your WM Boutique product with the same style and size, if available, or substitute a replacement of comparable value if the style or size returned is no longer available. If the merchandise received as a substitution for a damaged or defective product is unsatisfactory, please note that it must be returned to us for an exchange within thirty (30) days, unworn, in the original packaging with the tags and labels intact.
If the problem was caused by reasons other than materials quality, assembly process, or a deviation from our approved factory specifications, the original merchandise will be returned to you in the same condition as it is in upon our receipt of your returned package. We do not replace damaged or defective merchandise:
•damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc.) or product
•damaged by misuse or activities other than the intended purpose
Products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.
Customer Service Representatives are available to assist you Monday through Friday from 9:00AM-5:00PM Central Time. Please do not hesitate to contact us with your questions and comments. Call us at 585-WMW-M055. Use the contact us option at the bottom of the page.
Credits for Returned Products
We will credit or refund the value of the merchandise total and any taxes you were charged for those products that meet the conditions described in this policy to be accepted as a returned product. Refunds will be given in the same form of payment as the original purchase. Adjustments to credit cards will be made within two (2) billing cycles.
NOTE: We’re sorry, but we do not credit shipping costs for returned orders. Orders Using Promotion or Discount Codes. Any discounts that you received through your use of a promotion or discount code shall be maintained when refunding you the amount of money you paid for a returned product. For instance, if you used a code that provided you with a discount of twenty percent (20%) off your total order, you will not be refunded the individual product price for a returned product obtained through that order, but rather, you will be refunded the individual product price less the discount of twenty percent (20%) off that individual price.
Orders Sent as Gifts
If you send someone a gift, such as tops, and s/he returns the gift, the credit for the gift goes to the original form of payment only (i.e. your credit card).